Housing Disrepair – Claim Your Rights and Get Repairs & Compensation

To start a housing disrepair claim, you need to report the issue to your landlord or housing association in writing. If they fail to respond or fix the issue within a reasonable time frame, you can contact us to assess whether you have a valid claim and guide you through the process of making your claim.

To support your claim, you’ll need to gather evidence such as:

• Photos or videos of the disrepair.
• Written records of communication with your landlord (emails, letters, messages).
• Medical records, if your health has been impacted by the disrepair.
• Surveyor’s report (we can arrange an independent surveyor to assess the damage).

This evidence will help strengthen your case and ensure a smoother claims process.

The duration of a housing disrepair claim can vary depending on the complexity of the case and the responsiveness of the landlord. Typically, claims can take several weeks to a few months. We aim to resolve claims as quickly as possible, ensuring repairs are made and compensation is secured.

If your landlord refuses to make the repairs, we can help you take legal action. This can include pursuing a housing disrepair claim to ensure the necessary repairs are made and that you receive compensation for any inconvenience or damage caused by the disrepair.

Yes, you can claim compensation for the inconvenience caused by housing disrepair. This can include:

• Damage to personal belongings due to leaks or mould.
• Health problems caused by unsafe living conditions.
• Rent refunds for the period when the disrepair was unresolved.

We’ll assess the impact on your living conditions and ensure you are compensated appropriately.

In most cases, you should be able to remain in your home while the repairs are being completed. However, if the disrepair makes your home uninhabitable or unsafe, you may be entitled to temporary accommodation. We can guide you on your rights to ensure you’re not left without a safe living space.